The goal is not to become a clone of 4-1-1, but rather to ascertain how best to help the caller receive what she/he needs. Sometimes in asking questions the Information/Referral Specialist can discover a need the caller had not identified initially and help meet it as well.
2-1-1 provides callers with information and referrals to health and human services for every day needs, and in times of crisis.
For example, 2-1-1 can offer access to the following types of services:
- Basic human needs resources including food, clothing and shelter
- Physical and mental health resources
- Drug and alcohol intervention and rehabilitation
- Employment support including job training and transportation assistance
- Support for senior citizens and people with disabilities
- Support for children, youth and families
- Childcare services
- Legal help
- Hospice Care
- Summer Camps and recreation programs
- Protective Services